INTRODUCTION
Do not start with the tool.Start with the work.
When organisations want to do something with AI, the conversation quickly turns to models, licences and new software. But what does that technology deliver if nobody knows exactly which work needs to change?
A sensible first step is often smaller: pick one recognisable process, understand how it runs today and agree which result you want to test. Only then can you judge where AI is useful.
01 / MAPPING THE WORK
Which step costsunnecessary attention?
Write down what someone receives, checks, changes and forwards. Note where information is missing or exceptions appear. That is a better basis for a pilot than a list of popular AI tools.
